Home Managed water services Water services: Emergencies

Water services: Emergencies

To speak to Mitie Water Services in an emergency, please contact us on 0845 8697 914, 09:00 – 17:00, Monday to Friday.

If you have a water supply or wastewater emergency or experience an unexpected change in water and / or sewerage services, it is often best to contact your wholesale provider. While this is normally the organisation identified on your bill, wastewater and water providers may sometimes differ.

Click here for a list of regional water wholesalers

Water issues?

Problems with the UK water network are thankfully rare – but they do happen.

The water supply can sometimes be turned off for scheduled mains upgrade works. These are usually planned well in advance, so your wholesaler should keep you informed of upcoming interruptions.

Unexpected emergency works can of course impact your water supply without prior warning. If this is the case, contact your wholesaler directly.

There are a range of reasons why your water may be flowing fast or slow. Again, it’s best to contact your wholesaler if you’re experiencing water pressure problems.

Water can occasionally appear milky or discoloured. Usually this is normal and the water remains perfectly safe. However, if your water develops a new taste or smell that is particularly strong, please contact your wholesaler.

Water wholesalers

WholesalerWater supplyWastewater
Affinity Water0345 357 2407–
Anglian Water03457 145 14503457 145 145
Bristol Water0345 702 3797–
Northumbrian Water0345 717 11000800 328 7648
Portsmouth Water023 9247 7999–
SES Water01737 772000–
Severn Trent Water0800 783 44440800 783 4444
South East Water0333 000 0365–
South West Water0344 346 20200344 346 2020
South Staffs Water0800 389 1011–
Southern Water0330 303 03680330 303 0368
Thames Water0800 316 98000800 316 9800
United Utillities0345 672 37230345 672 3723
Wessex Water0345 600 4 6000345 600 4 600
Yorkshire Water0345 1 24 24 240345 1 24 24 24