T: 03306780710  /  E: info@mitie.com

A SMARTer way of securing one of the UK's leading supermarkets

Sainsbury’s is the UK’s second largest supermarket and employs around 161,000 people. In November 2016, we were awarded a three-year contract to deliver integrated risk management, technology and manned guarding services across its entire UK portfolio. We employ 2,500 security colleagues across its 1,400+ UK locations.

Services provided


What was the client looking for?

Our partnership with one of the UK's leading supermarkets is based on transparency and innovation, and built around a unique Safer Community model designed to ensure the safety of colleagues, visitors and members of the public. 

How did we help?

We analyse the risk profile of each store and create a tailored security service based on an individual store’s threat profile; because we understand that some stores are more likely to be a target to shoplifting than others, and that posting four security guards in a low-risk store is a poor use of our client’s budget. By deploying our multi-skilled security officers in line with risk, we can improve safety while reducing the cost of the service.

Technology underpins how we work together, with several market-leading systems implemented to enhance the efficiency and effectiveness of the contract, including our Security Manager and Resilience (SMART) tool.

The results

SMART provides real-time incident management and alerts, building systems monitoring, and risk pattern and crime trend analysis. It’s also linked with automatic number plate recognition (ANPR) cameras at the supermarket's fuel station forecourts. By using our SMART system’s business intelligence module, our client can now analyse and share relevant information within its business to prevent repeat offenders across their estate.