Article 16 November 2022

Elvedin’s story at Mitie

This is Elvedin Zdralovic’s story, Operations Manager at Mitie.

After years working in security, Elvedin needed a new challenge. Since joining Mitie, he has completed a management apprenticeship and rapidly progressed to the role of Operations Manager, picking up several Mitie Star Awards along the way.

“Mitie is growing rapidly – there are so many opportunities. Remember, small steps lead to a better future. Go for it!”

Elvedin Zdralovic, Operations Manager at Mitie
Elvedin Zdralovic, Operations Manager at Mitie

What’s your Mitie story?

“I’ve worked in security for a number of years across various organisations. If I’m honest, at times I saw it as a bit of a ‘dead end’ job. Since I joined Mitie in 2017, I’ve progressed quickly, building a solid career that I love!

“I started as security officer and was quickly asked to act as a relief supervisor. I was often asked to go to various sites that were experiencing issues and act as a ‘trouble shooter’. This led to a permanent supervisor position.

“I knew that I wanted to progress within the organisation and took the opportunity to complete a Level 3 Management Apprenticeship. It was tough, juggling studying with full time work. Due to the pandemic, it also took longer than planned to complete the course – but I got there! As challenging as it was, I learnt so many skills that I was able to take back to the workplace, including better communication with our customers and better management of the team.

“My manager has been really supportive throughout – coaching and training me in some of the practical skills I’d need to work in management. This year, I started my current role of Operations Manager. I can’t believe how far I’ve come!”

How have you been recognised and rewarded for your work?

“I’ve received a number of Mitie Stars over the years, but, just as importantly, a job well done is always acknowledged which I really appreciate.”

What advice would you give to others embarking on a career with Mitie?

“Go for it! There are so many opportunities at Mitie – its rapidly growing. And remember, small steps lead to a better future!”

Elvedin is just one of thousands of dedicated Mitie colleagues, each inspired and enabled to achieve their potential. By combining innovation with intelligence and applying the power of technology, we’re supporting our people to proudly make a difference, every single day.

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