Case study 20 October 2020

Card Factory

According to figures obtained from the Greeting Card Association (GCA), the public spends about £1.7 billion on greeting cards each year, buying more cards per person than any other nation. In a fiercely competitive retail environment, one retailer has carved out a dominant position in both brick-andmortar and online retail operations – Card Factory.

With the emergence of COVID-19, additional pressure was placed on Card Factory’s security operations, with an unprecedented requirement for interim security from a provider it could trust. With store managers unable to hold keys and respond to alarm activations, in April 2020, Mitie’s dedicated Mobile Response division was asked
to step in and help.

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