News 4 November 2021

Mitie wins security contract for UK Westfield shopping centres

  • Mitie has won a new three-year security contract with Unibail-Rodamco-Westfield in the UK
  • The contract will see Mitie colleagues deliver security services, including site patrols and control room management, for Westfield London and Westfield Stratford City, Europe’s two largest shopping centres
  • Technology and sustainability will be central to the contract, with Mitie committing to using electric vehicles and sustainable uniforms, as well as rolling out its Merlin 24/7 technology solution

Mitie has won a new three-year contract with Unibail-Rodamco-Westfield (URW) to deliver security services, including site patrols and control room management, for Westfield London and Westfield Stratford City, Europe’s two largest shopping centres.

As part of the contract, Mitie will provide bespoke training to all 230 Mitie Security Officers on site to ensure that they have the latest expertise on how to deliver security services for retail spaces. Officers will also receive ‘guest service training’, giving them the skills to be able to support members of the public and respond to any issues. This will play a key role in ensuring that customers have a positive experience at the shopping centres.

Mitie and URW have also committed to putting sustainability at the heart of operations by using only zero emission electric vehicles to help cut carbon emissions from transport on site. In addition to this, all Mitie colleagues will be provided with sustainable uniforms that are recycled once they are no longer needed, and the contract will see the creation of a paperless office for the Mitie team.

Technology will be embedded in the contract, with Mitie rolling out its Merlin 24/7 solution. Through this app, Mitie’s Security Officers at Westfield London and Westfield Stratford City will receive real time insights and updates to their mobile devices on relevant security issues. The updates will be supported by intelligence from security analysts both at Mitie’s Global Security Operations Centre (GSOC) and URW’s in house team. The system will also be used to share best practice and recommendations to the Security Officers on the ground.

“We’re extremely excited to have started our partnership with Unibail-Rodamco-Westfield with this new contract to deliver security services for their shopping centres in London. As experts in providing security services to many retail and public space customers, we look forward to using our industry-leading technology to support our frontline colleagues, helping create safe and secure environments for Westfield customers and ensuring they continue to have a great experience.”

Jason Towse, Managing Director, Business Services, Mitie

Notes to editors

About Mitie

Founded in 1987, Mitie’s job is to look after places where Britain works and is the leading facilities management company in the UK. We offer a range of services to Central Government and Defence customers; Communities (Healthcare, Education and Local Authorities); and Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning and Office Services) to Private Sector clients in Financial Services, Manufacturing, Transport, Retail and Telecoms and increasingly to the public sector. Finally, our Specialist Services (Care & Custody, Landscapes and Waste Management) division serves both the public and private sector in these niche businesses.

Mitie acquired Interserve’s FM business in December 2020 and now employs 75,000 people we are the champion of the ‘Front-Line Heroes’ who have kept Britain working during the COVID-19 pandemic. We take care of our customers’ people and buildings, through the ‘Science of Service’, delivering essential services and deploying industry leading technology to create safe and effective workspaces.

The business continues to execute its technology-led strategy and in the past six months has received multiple awards.

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