Healthcare Services

We have been providing high-quality support services to hospitals, health centres and clinics for over 20 years. We’re passionate about what we do and about working with you to improve patient care. Our services are backed by substantial training, effective quality monitoring systems and cutting-edge technology, leading to smarter ways of working.

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Our latest brochure details how Mitie’s experts and unrivalled product offering can support your organisation to return to the workplace safely, productively and efficiently and will guide you step-by-step in the return to work with our extensive Mitie COVID-19 assured checklists.

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Our Services

We offer a range of vital support services that help keep hospitals and other healthcare establishments running smoothly. Whether it’s cleaning in hospital wards, providing round-the-clock portering services or ensuring patients receive appetising and nutritionally-balanced meals, we can help you maintain the best possible environment for safe and effective care.


m2 of hospital space cleaned each year


portering tasks undertaken each year


patient meals served each year


cups of coffee sold each year in our hospital retail outlets

Our Services

Everything we do is done with your patients in mind. That’s why we’re continually investing in our people and in market-leading technology, so our services not only remain patient-focused, but fresh and fit for the future too.

Keeping facilities clean for hospital users is top of our agenda. We are fully compliant with NHS cleaning standards and our service is subject to close scrutiny through rigorous checking processes. Our award-winning training facilities are accredited by the British Institute of Cleaning Science (BICSc), which means our cleaning personnel are trained to the highest level. Our teams are also supported by a specialist Infection Control Advisor, ensuring we are kept up-to-date with the latest cleaning guidance and techniques.

Our portering teams are there for you 24 hours a day, seamlessly helping to maintain patient flow around the hospital. Flexibility and effective planning are crucial to maximising efficiency and so we use cutting-edge technology to monitor and allocate the workload and track every task. Add to this the unrivalled customer care training we give our porters and you have all the elements of a professional, caring and responsive service.

We offer a fresh approach to patient catering which challenges traditional approaches to food delivery in hospitals. Working closely with our customers’ dietetic and speech and language therapy teams, we create tailored menus using a combination of different meal systems. This means we can cater for all medical specialities as well as meet cultural and nutritional requirements. We take great care and pride in providing appetising and nutritionally-balanced meals that help speed up recovery and promote wellbeing.

‘The Dining Room’ and ‘The All Good Coffee Co.’ are our flagship retail brands for the healthcare sector. Our mission is a simple one; to give our customers great tasting food and drink in a great looking environment, which wouldn’t seem out of place on the high street. As well as traditional favourites, we have created a range of other ‘pop-up’ offers that reflect contemporary trends and give your customers real variety and choice.

As the largest intelligence and technology-led security business in the UK, we have the expertise to meet a broad spectrum of healthcare security requirements, whether that’s manned guarding, mobile patrols, CCTV surveillance, key holding, alarm response or something more bespoke. We hold Security Industry Association (SIA) approved contractor status, guaranteeing the highest calibre of security personnel are placed on your sites to protect your people, buildings and assets.

We understand the importance of having a responsive and effective helpdesk solution to deal with service requests speedily and efficiently. Our helpdesk acts as the hub for planning, task management and reporting on all our services through a cloud-based solution that uses market-leading software. You can also benefit from access to our system giving you a real-time view of the progress of all tasks.

Insights & News

Meet the Team

Michael Nunes

Operations Development Director

Shaun Eagelton

Solutions Director

Richard Smith

Head of Catering

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.