Healthcare Services

Working with over 40 NHS Trusts demonstrates our expertise covering the full spectrum of healthcare services. Powered by data, technology and flexible specialist personnel, our insight provides the latest solutions for customers including hospitals and local authorities. Servicing in real-time, we meet the highest level of standards across challenging environments while maintaining safety for your teams as well as ours.

Bouncing Back: Building the future workspace

Our latest brochure details how Mitie’s experts and unrivalled product offering can support your organisation to return to the workplace safely, productively and efficiently and will guide you step-by-step in the return to work with our extensive Mitie COVID-19 assured checklists.

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Our Services

Our range of focused services including catering, cleaning and portering is managed by strong technical capability underpinned by our one-team approach. Progressive and always-on, we ensure environments are safe to enable effective care. Therefore, patient and staff safety through the services we deliver is at forefront of what we do empowering healthcare establishments to operate at maximum efficiency.

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m2 of hospital space cleaned each year

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portering tasks undertaken each year

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patient meals served each year

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cups of coffee sold each year in our hospital retail outlets

Our Services

Our range of focused services including catering, cleaning and portering is managed by strong technical capability underpinned by our one-team approach. Progressive and always-on, we ensure environments are safe to enable effective care. Therefore, patient and staff safety through the services we deliver is at forefront of what we do empowering healthcare establishments to operate at maximum efficiency.

Keeping facilities clean for hospital users is top of our agenda. We are fully compliant with NHS cleaning standards and our service is subject to close scrutiny through rigorous checking processes. Our award-winning training facilities are accredited by the British Institute of Cleaning Science (BICSc), which means our cleaning personnel are trained to the highest level. Our teams are also supported by a specialist Infection Control Advisor, ensuring we are kept up-to-date with the latest cleaning guidance and techniques.

We understand the importance of having a responsive and effective helpdesk solution to deal with service requests speedily and efficiently. Our helpdesk acts as the hub for planning, task management and reporting on all our services through a cloud-based solution that uses market-leading software. You can also benefit from access to our system giving you a real-time view of the progress of all tasks.

We offer a fresh approach to patient catering which challenges traditional approaches to food delivery in hospitals. Working closely with our customers’ dietetic and speech and language therapy teams, we create tailored menus using a combination of different meal systems. This means we can cater for all medical specialities as well as meet cultural and nutritional requirements. We take great care and pride in providing appetising and nutritionally-balanced meals that help speed up recovery and promote wellbeing.

Our portering teams are there for you 24 hours a day, seamlessly helping to maintain patient flow around the hospital. Flexibility and effective planning are crucial to maximising efficiency and so we use cutting-edge technology to monitor and allocate the workload and track every task. Add to this the unrivalled customer care training we give our porters and you have all the elements of a professional, caring and responsive service.

‘The Dining Room’ and ‘The All Good Coffee Co.’ are our flagship retail brands for the healthcare sector. Our mission is a simple one; to give our customers great tasting food and drink in a great looking environment, which wouldn’t seem out of place on the high street. As well as traditional favourites, we have created a range of other ‘pop-up’ offers that reflect contemporary trends and give your customers real variety and choice.

As the largest intelligence and technology-led security business in the UK, we have the expertise to meet a broad spectrum of healthcare security requirements, whether that’s manned guarding, mobile patrols, CCTV surveillance, key holding, alarm response or something more bespoke. We hold Security Industry Association (SIA) approved contractor status, guaranteeing the highest calibre of security personnel are placed on your sites to protect your people, buildings and assets.

Insights & News

Article 25 November 2021

Mitie wins prestigious IWFM and Green Apple awards for Plan Zero initiative and is in the running to land more

Mitie is a recipient of the revered IWFM Impact Award for Positive Climate Action 2021.
The award recognises Plan Zero, Mitie’s ambitious 2025 net zero operational carbon target celebrating the significant progress Mitie has already made in reducing emissions. IWFM also identifies how Plan Zero is using Mitie’s in-house expertise to deliver solutions for clients, saving customers 353,000 tonnes of carbon.

Meet the Team

Michael Nunes

Operations Development Director

Shaun Eagelton

Solutions Director

Richard Smith

Head of Catering

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.

If you have a supplier enquiry, please visit our dedicated portal on www.mitiesuppliers.com