Cleaning & Hygiene Centre of Excellence As part of Mitie’s continued commitment to excellence in cleaning and hygiene, we have opened the door to our new Centre of Excellence, based at our brand-new premises in Birmingham. A centrepiece of Mitie Cleaning & Hygiene Services, this purpose-built experience showcases our wide-ranging capabilities, the excellence of our people and processes, our commitment to innovation, and brings the science of cleaning to life. Close The Science of Cleaning & Hygiene In the Science of Cleaning & Hygiene zone, visitors will experience the latest scientific products and processes being tested and trialled before they are implemented with customers. As we enter a post-COVID world, there is more focus than ever on pathogen levels and cleanliness, with employers having more responsibility in protecting their colleagues and customers. The science of cleaning and hygiene is now fundamental to providing the assurance that environments are clean, safe, and sanitised. The Lab A fully operational laboratory environment, The Lab encompasses the truly scientific approach to cleaning. The Lab enables us to test swabs taken at customer or prospective customer environments to verify the efficacy of their cleaning products and practices, as well as enabling the identification of bacteria, pathogens and viruses, playing a vital role in developing the appropriate strategies to eradicate them through new products, processes and innovations. Product Testing & Development The continual exploration, testing and implementation of new products that benefit customers is essential to providing them with the hygienic and sanitised environments they demand. In this zone, the efficacy of products can be stringently tested, ensuring that only the most effective innovations are introduced to customers. Product Innovation Showcasing the latest product innovations, from UV wands and torches to air purification systems and robotics. Mitie are constantly engaging with leading suppliers at the forefront of innovation, delivering and evaluating customer trials on only those products that have passed the stringent review of the experts in this zone. Air Purification Mitie have partnered with Luxibel, a global provider of UV Disinfection Systems, to introduce cutting-edge air cleansing UV technology. The Luxibel UVC (Ultraviolet) purification lamp uses the latest technology to eradicate numerous airborne and surface contaminants, ensuring indoor air and surfaces are extensively disinfected, fresh and hygienic. Customer Assurance Assurance is a core component Mitie Cleaning & Hygiene Services, implementing a variety of methods to test customers’ environments, such as ATP testing, to identify pathogens and meet the increased scientific expectation of a cleaning and hygiene service 0m Hours of cleaning delivered a year 0+ Cleaning personnel employed across the UK 0m Square Feet of retail space cleaned every single day 0+ International football pitches of retail space cleaned every day Sector Innovation Mitie are number one in: retail and shopping centres, healthcare, pharmaceutical, critical national infrastructure, government and public sector, and transport and aviation. Tailored towards your sector, you will be hosted by an experienced industry expert, demonstrating innovations that help overcome your unique requirements and challenges. Sector Challenges Whether returning to offices and workplaces, dealing with increased footfall in transport hubs, or protecting those in healthcare, we pride ourselves on working with our customers to fully understand their challenges, including those as a result of COVID-19, and how a holistic cleaning and hygiene solution can help overcome them. Sector Innovation Demonstrating our understanding of each sectors unique challenges, combined with the knowledge of our industry experts, in this zone we show how our constant focus on innovation enables us to deliver highly effective outcomes. Whether that is combining robotics and frontline heroes, supporting customers with specific sustainability challenges, or introducing equipment that overcomes a specific challenge, we can demonstrate it all. Book a Visit People & Operational Excellence This zone introduces visitors to Mitie’s innovative processes for delivering operational excellence. Hear directly from a Frontline Hero about Mitie’s BICSc accredited training and the employee recognition and reward schemes. Visitors will be introduced to the concept of ‘The Perfect Cleaning Cupboard’ to drive efficiency in service delivery. BICSc Accredited Training Our people are only as effective as the training they are given, that’s why in addition to the already comprehensive training provided, Mitie have introduced BICSc accredited training for Cleaning Operatives. As proud BICSc supporters, Mitie are delighted to have the Chairman of BICSc front and centre of the Centre of Excellence. Frontline Heroes Hear directly from one of Mitie’s Frontline Heroes, why they love working for Mitie, the training and benefits they receive, and the challenging environments that they work in. Among the industry-leading benefits Mitie’s people receive is a Virtual GP Service, life assurance, and a free and confidential Employee Assistance Programme (EAP). Operational Excellence Mitie’s operational efficiency is underpinned by proprietary business intelligence software, maximising the output of Frontline Heroes by ensuring they are deployed in the right place at the right time to deliver the most efficient service. Mitie also advocate the “Perfect Cleaning Cupboard”; a simple idea that sets the standard for every Cleaning Operative in the Mitie family. Book a Visit Sustainable & Hygienic Environments A cornerstone of Mitie Cleaning & Hygiene Services is the commitment to sustainability. This approach to sustainability stems from Mitie’s Plan Zero initiative, an industry-leading commitment to reaching net zero carbon emissions by 2025. Combined with a relentless focus on innovation, Mitie utilise technology to implement sustainable solutions that enable a reduction in waste and carbon emissions without compromising quality. Safe & Sustainable Products To reach the ambitious sustainability goals, Mitie have recognised the need to move away from harmful chemicals. Not only do these products enable a more effective cleaning solution, but the added safety of using non-hazardous products helps protect frontline heroes, and customers as well as the environment. Sustainable Consumables Mitie constantly review new, sustainable solutions to reduce the impact on the environment. For example, the current trials we have implemented of bamboo and sugarcane products from Asia that have a lower carbon footprint versus recycled tissue made in the UK. Sustainability & Robotics Robotics don’t just deliver significant operational benefits, they also deliver significant sustainability benefits. Robotic vacuum cleaners are able to self-charge, self-empty and fill, and have features like water filtration that drastically reduce water consumption. Book a visit The Immersive Zone Innovation is at the heart of everything we do, and The Immersive Zone epitomises this commitment. Those that suffer from vertigo or motion sickness be wary, as this experience is not for the faint of heart. Showcasing Our Specialist Cleaning Services Offering a controlled environment for mimicking real-life scenarios, the Immersive Zone gives visitors first-hand experience of a number of our specialist cleaning services that would otherwise be impossible to demonstrate within the Cleaning & Hygiene Centre of Excellence. The Future of VR Whilst these 360° videos make for an impressive introduction to Mitie’s specialist cleaning services, the ambitions for this technology extend well beyond immersive video experiences. The future being explored includes health and safety training, site familiarisation and connecting remote specialists to support Frontline Heroes. Book Your Visit The Science of Service Through innovative technology and improved processes, ‘The Science of Service’ is focused on delivering greater efficiency in Cleaning & Hygiene than ever before. Integrating powerful technology and systems to create a holistic picture ensures that the right resources are deployed in the right place, at the right time. Taking a demand-led approach to cleaning and hygiene, Mitie’s Science of Service is a revolutionary concept that is taking the industry into the future. Merlin Integrating with multiple technologies, aggregating and analysing data, Merlin enables full visibility, empowering customers to make more informed decisions about their cleaning and hygiene solution. Tracking insight in real-time, Merlin ensures that resources are utilised in the most efficient way possible, minimise waste and ensure safe, sanitised environments are upheld. Sensor Technology & Demand-led Cleaning Enabling the tracking of building usage, monitoring the number of people entering / exiting a building, the population across floors, to the use of washrooms and consumables. This enables customers to implement a demand-led approach to cleaning, able to identify when an area was last cleaned, when a consumable needs replenishing, and ultimately, where resources need to be directed. Book A Visit If you’re looking for more information or would like to visit the Cleaning & Hygiene Centre of Excellence please fill in our short form and a member of our team will be in touch. Meet the Team Lorraine Davis Director of Cleaning & Hygiene Services Nick Heath Regional Director, Cleaning & Hygiene Services Robert Kneale Regional Director, Cleaning & Hygiene Services Craig Robertson Regional Director, Cleaning & Hygiene Services Insights & News Tailor by Service Tailor by ServiceShow allCare & CustodyCleaning ServicesConnected WorkspaceElectrical and Power ServicesEnergy & CarbonEngineering MaintenanceEngineering ProjectsHealthcare ServicesIntegrated Facilities ManagementIntelligence ServicesLandscapesOccupier ServicesPlan ZeroRock Power ConnectionsSecurity & FireSignature Front of HouseSmart BuildingsSustainabilityTechnical ServicesTelecoms ServicesVettingWaste Tailor by Sector Tailor by SectorShow allCentral & Local GovernmentDefence & AerospaceDistribution & LogisticsElectrical and PowerEmergency ServicesFinancial ServicesHealthcareHigher EducationInformation TechnologyLeisure & HospitalityLocal AuthoritiesManufacturingPharmaceuticalsPrimary & Secondary EducationProfessional ServicesReal EstateRetailTelecomms & MediaThird SectorTransportUtilities Tailor by Resource Tailor by ResourceShow allArticleAudioBrochureCase studyCompany NewsEventFlyerPress ReleaseReportVideoWebcastWhitepaper Reset Brochure 22 February 2022 Mitie launches new Cleaning & Hygiene Centre of Excellence Our specialist centre in Birmingham leads a new era in cleaning and hygiene Read More Brochure 11 November 2021 Mitie Cleaning & Hygiene Services: Solutions Overview With a focus on excellence, innovation, and assurance, we are the largest cleaning provider in the UK, with over 25,000+ colleagues covering every corner of the country. Our comprehensive brochure gives you insight into… Read More Flyer 21 April 2021 Mitie Cleaning & Hygiene Services- Innovating through robotics Technology has evolved at a rapid pace, particularly the last few years. With more innovations than ever, it is up to cleaning teams to select the most appropriate solutions for their needs to deliver… Read More Press Release 16 March 2021 Mitie Cleaning & Hygiene team set to star on ITV’s Heathrow: Britain’s Busiest Airport Colleagues from Mitie’s cleaning team based at Heathrow’s Terminal 5 will be featured in an upcoming episode of the ITV documentary series, Heathrow: Britain’s Busiest Airport. Read More Case study 8 March 2021 Mitie Cleaning & Hygiene Services: Delivering Cleanroom Environments Cleanrooms are sterile environments that are required to maintain a strict and quantified cleanliness level, and are crucial for a range of industries including pharmaceutical, specialist production, scientific research and more. This insight outlines… Read More Load More
Brochure 22 February 2022 Mitie launches new Cleaning & Hygiene Centre of Excellence Our specialist centre in Birmingham leads a new era in cleaning and hygiene Read More
Brochure 11 November 2021 Mitie Cleaning & Hygiene Services: Solutions Overview With a focus on excellence, innovation, and assurance, we are the largest cleaning provider in the UK, with over 25,000+ colleagues covering every corner of the country. Our comprehensive brochure gives you insight into… Read More
Flyer 21 April 2021 Mitie Cleaning & Hygiene Services- Innovating through robotics Technology has evolved at a rapid pace, particularly the last few years. With more innovations than ever, it is up to cleaning teams to select the most appropriate solutions for their needs to deliver… Read More
Press Release 16 March 2021 Mitie Cleaning & Hygiene team set to star on ITV’s Heathrow: Britain’s Busiest Airport Colleagues from Mitie’s cleaning team based at Heathrow’s Terminal 5 will be featured in an upcoming episode of the ITV documentary series, Heathrow: Britain’s Busiest Airport. Read More
Case study 8 March 2021 Mitie Cleaning & Hygiene Services: Delivering Cleanroom Environments Cleanrooms are sterile environments that are required to maintain a strict and quantified cleanliness level, and are crucial for a range of industries including pharmaceutical, specialist production, scientific research and more. This insight outlines… Read More