Edison - a better way
Developed in-house by our team of technology and helpdesk specialists, Edison has been designed to give any colleague in a Mitie partnership the ability to log requests with their dedicated helpdesk instantly – without the need for time consuming emails or inconvenient phone calls.
The online portal works across multiple platforms and has an interface specifically designed to support colleagues using smart devices in agile working environments. Contracts already using Edison have seen improved helpdesk efficiency and a higher quality of data collection thanks to pre-defined and tick box options on standardised forms.
Edison is fully integrated with our CAFM (computer aided facilities management) system and our automated web service means all users have instant access to information and updates for their requests.
Targeted communications and building notifications also support our mission to assist and improve the working day for users of Mitie managed buildings. This open dialogue paves the way for an honest and trusting relationship with our clients and partners.
Each instance of the portal is specifically tailored to individual contract requirements and is available in 7 languages to support our international colleagues, giving teams the ability to log requests from anywhere in the world.