The Science of Service for Healthcare

Supporting the NHS to provide exceptional patient outcomes through cost effective and sustainable facilities management. Applying the power of technology, intelligent data and exceptional people.

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What is the Science of Service for Healthcare?

Mitie takes a technology-backed, people-focused approach to healthcare, supporting the NHS in six essential areas of delivery.

Digital technology in healthcare to drive efficiency

Budget pressures, rising patient demand and heightened expectations of the healthcare experience can make it difficult to achieve the very highest standards.

Smart technology offers a solution by defining where resources should be allocated. For example, footfall sensors alert operatives to busy areas of the hospital that should be prioritised for cleaning. Likewise, clinical colleagues can request support at the touch of a button, calling the nearest porter, cleaner or operational colleague to assist.

Healthcare technology and innovations create greater efficiency, better service delivery and, ultimately, a more positive patient experience.

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Nurse using a Mitie iPad to select a patient's menu choices

Welcoming spaces to support recovery and wellbeing

Good hospital design can have a positive impact on patients and colleagues.

However, creating a healthcare environment that accommodates a broad spectrum of users with different cognitive needs requires careful thought and planning.

The following should be considered:

• Acoustics
• Heating and cooling
• Lighting
• Ramps
• Lifts
• Signage

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People walking down a hospital corridor, with a slight blur effect

Safety first with technology-backed NHS delivery

Healthcare sites are typically open to the public and therefore have unique security requirements.

Mitie uses technology and innovation to make sure the NHS estate remains safe for patients, colleagues and visitors.

Our remote intelligence security hub facilitates real-time responses to unwanted incidents at healthcare locations.

Meanwhile, our on-site security colleagues offer the very best delivery, backed by our technology.

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Two Mitie security guards standing and using walkie talkies outside a hospital

Exceptional colleagues and robotic hospital cleaning

NHS National Standards of Healthcare Cleanliness rightly require spotlessly clean environments for patients, colleagues and visitors.

Proof that standards are being met, including consistent processes, must be backed by appropriate data, which we collect seamlessly using smart platforms.

Mitie’s cleaning delivery also includes robots that use the cleansing power of UVC light, demand-led job allocation and a dedicated team of over 25,000 experienced operatives.

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Mitie cleaning robot with a Superman design in a hospital corridor

Digital maintenance for seamless delivery

NHS focus on patient care demands the smooth running of its estate and facilities.

From a dependable energy supply to asset maintenance schedules that avoid breaks in service, robust continuity measures must be in place.

Mitie’s digital maintenance offering makes sure the NHS can operate efficiently and without issues that could impact the standard of patient care.

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Mitie engineer using a drill and completing maintenance

Accelerating the path to achieving NHS sustainability goals

There is growing pressure for sustainable healthcare, and with Mitie’s Science of Service approach, we offer a full suite of targeted solutions.

Get Decarbonisation, Delivered through innovation, digital technology, data insight and our in-house expertise.

Mitie can help with:

• Securing energy supply
• Decarbonisation of buildings
• Decarbonisation of fleet
• Building a business case for decarbonisation
• Measuring carbon reduction

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Black girl blowing a dandelion, in front of a large green arrow

Meet the team

Adam Mitton, Managing Director at Mitie Healthcare

Adam Mitton

Managing Director, Mitie Healthcare
Simon Redsull, Business Development Manager at Mitie Healthcare

Simon Redsull

Business Development Director, Mitie Healthcare
Headshot of Michael Nunes, Operations Development Director

Michael Nunes

Operations Development Director, Mitie Healthcare

Exceptional delivery for healthcare customers

Creating huge value for NHS and private healthcare settings.


nursing hours saved annually on just one ward thanks to technology-backed efficiencies


NHS Trusts benefit from Mitie’s FM services


m2 hospital space cleaned


UCLH carbon target, ahead of schedule

We’re working with Mitie because we need to be confident the right specialists are in place to assist us in navigating the changes.

Kevin Leader, Head of Estates & Facilities Corporate, Estates, Barking, Havering and Redbridge University Hospitals NHS Trust and Facilities

Awards and accreditations

Mitie’s dedication to supporting the NHS has received widespread recognition.

  • Healthcare Security Team of the Year, 2022 National Association for Healthcare Security
  • Security Guarding Company of the Year, 2022 Fire and Security Matters Awards
  • Outstanding Contract Security Company, 2022 Outstanding Security Performance Awards
  • Excellence in Health and Safety, 2022 Facilities Management Awards
  • Most Innovative Instore Surveillance Solution and Most Innovative Physical Retail Risk Management Solution, 2021 Retail Knowledge Fraud Awards

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.

If you have a supplier enquiry, please visit our dedicated portal on