The Science of Service for Healthcare

Budget pressures, rising patient demand and heightened expectations of the healthcare experience can make it difficult to achieve the very highest standards.

Smart technology offers a solution by defining where resources should be allocated. For example, footfall sensors alert operatives to busy areas of the hospital that should be prioritised for cleaning. Likewise, clinical colleagues can request support at the touch of a button, calling the nearest porter, cleaner or operational colleague to assist.

Healthcare technology and innovations create greater efficiency, better service delivery and, ultimately, a more positive patient experience.

Good hospital design can have a positive impact on patients and colleagues.

However, creating a healthcare environment that accommodates a broad spectrum of users with different cognitive needs requires careful thought and planning.

The following should be considered:

• Acoustics
• Heating and cooling
• Lighting
• Ramps
• Lifts
• Signage

Healthcare sites are typically open to the public and therefore have unique security requirements.

Mitie uses technology and innovation to make sure the NHS estate remains safe for patients, colleagues and visitors.

Our remote intelligence security hub facilitates real-time responses to unwanted incidents at healthcare locations.

Meanwhile, our on-site security colleagues offer the very best delivery, backed by our technology.

NHS National Standards of Healthcare Cleanliness rightly require spotlessly clean environments for patients, colleagues and visitors.

Proof that standards are being met, including consistent processes, must be backed by appropriate data, which we collect seamlessly using smart platforms.

Mitie’s cleaning delivery also includes robots that use the cleansing power of UVC light, demand-led job allocation and a dedicated team of over 25,000 experienced operatives.

NHS focus on patient care demands the smooth running of its estate and facilities.

From a dependable energy supply to asset maintenance schedules that avoid breaks in service, robust continuity measures must be in place.

Mitie’s digital maintenance offering makes sure the NHS can operate efficiently and without issues that could impact the standard of patient care.

There is growing pressure for sustainable healthcare, and with Mitie’s Science of Service approach, we offer a full suite of targeted solutions.

Get Decarbonisation, Delivered through innovation, digital technology, data insight and our in-house expertise.

Mitie can help with:

• Securing energy supply
• Decarbonisation of buildings
• Decarbonisation of fleet
• Building a business case for decarbonisation
• Measuring carbon reduction