Case study 2 February 2020 Argos – an evolving relationship The challenge Our relationship with Argos, formerly part of Home Retail Group, dates back over 10 years. Initially a traditional manned guarding contract, following several years of great partnership, VSG (a Mitie company) were approached about outsourcing the in-house Security Solutions Team and locating them at one central location. Solution We were able to transfer the in-house team and base them at our Northampton HQ. This provided Argos with a single centre of contact for any security issue – initially, the Security Solutions Helpdesk provided the following functions: Incident response during trading hoursEscalation management to board levelStore liaison and supportHelpdesk function for Security Systems issues. Over time, the the contract has evolved with new services added and cost efficiencies realised. In 2015, our contract was extended to provide a holistic security solution for the Argos estate. This includes: Specialised retail, distribution and corporate guardingAd Hoc GuardingRemote monitoring for all locationsSecurity systems installation, design and install for the entire estateStore Closures servicesKey holding, emergency response and mobile patrolsVacant property inspections Outcome Our initial solution provided the following benefits: Reduced management time24/7/365 helpdesk function with support from our ARC out of hours33% saving compared to the legacy solutionProcess efficiency – e.g. direct deployment and tracking of engineersIncreased KPI performance During the contract, through embracing technology such as video analytics, ANPR and remote access solutions, we have able to reduce the guarding resource and cost by 40%. More information In 2012, we embarked on a synergies project to radically transform the way that security services operated cross the Argos depot network. We considered new ways to reduce risk and cost whilst enhancing security provision. Following the merger with Sainsbury’s (also a major VSG client), we have been able to create even more opportunities to support the wider business. Read next Case study 2 February 2020 Wilko – aligned values We managed to successfully transfer and integrate 127 in-house security officers, some of whom had been working for the Wilko family for over 20 years. Read More Case study 2 February 2020 Travis Perkins – creating a safer and more secure environment Travis Perkins is a great example of national scale and coverage. We provide national maintenance and installation services to the group of companies for CCTV, intruder, access control and associated systems. Read More Case study 2 February 2020 Co-op – resourcing a demanding mobilisation How in 8 weeks, we mobilised a security services contract across 350 Co-op stores nationally. Read More See Resource Archive
Case study 2 February 2020 Wilko – aligned values We managed to successfully transfer and integrate 127 in-house security officers, some of whom had been working for the Wilko family for over 20 years. Read More
Case study 2 February 2020 Travis Perkins – creating a safer and more secure environment Travis Perkins is a great example of national scale and coverage. We provide national maintenance and installation services to the group of companies for CCTV, intruder, access control and associated systems. Read More
Case study 2 February 2020 Co-op – resourcing a demanding mobilisation How in 8 weeks, we mobilised a security services contract across 350 Co-op stores nationally. Read More
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