In 8 weeks, we needed to mobilise a security services contract across 350 Co-op stores nationally.
The outgoing supplier was subcontracting out 30% of the hours, and as such, these Officers were not subject to TUPE Manning levels.
To meet this extremely demanding mobilisation schedule, we sought, identified and appointed a dedicated Account Director.
A national recruitment was deployed and although timelines were extremely demanding, 100% of vacancies, including 3 dedicated management roles, were recruited for contract go live.
This was one of our most successful mobilisations to date, and our relationship with Co-op goes from strength to strength:
“Mitie provided us with a seamless mobilisation into contract go live, a huge credit and thanks goes to our Account Director…the comms were consistent, and ownership was great. All sites went live, in line with the mobilisation plan in addition to rolling out the MI platform, Merlin.”Senior Procurement Lead, Co-op
To drive and deliver service excellence through MI transparency, Merlin Protect 24/7, our propriety online security task and incident management system platform, is deployed on the contract.
An already stretching mobilisation was made more challenging by the incumbent provider not providing timely/accurate information about staff terms and conditions.
We managed to successfully transfer and integrate 127 in-house security officers, some of whom had been working for the Wilko family for over 20 years.
Travis Perkins is a great example of national scale and coverage. We provide national maintenance and installation services to the group of companies for CCTV, intruder, access control and associated systems.