Insights & white papers

Across the corporate world, social value strategies often revolve around familiar pillars: community, supply chain, people and planet. These have provided a helpful framework – and served us well too. But over…

When I say ‘receptionist,’ what do you picture? Probably a desk. A phone. A smile. But that’s only a fraction of the story. With the push for cost savings and greater efficiency, today’s guest…

Learn how unique training methods create exceptional guest services. Expectations are rising across the board. Your colleagues are demanding friendly, functional and productive spaces to work in. And visitors are se…

There are two sides of security when we talk about artificial intelligence; how the technology can protect facilities operations, and how to safeguard the AI itself. By Cijo Joseph and John Cruise When we’re…

Threats to the organisation’s CEO are coming thick and fast. A shadowy group of ‘activists’ is plotting to compromise digital security and threatening a violent attack, with a warning to be careful outside the…

As AI plays an ever-growing role in all areas of facilities management, we look at how Mitie plans to use it to support its People function and strategy – providing intelligence services to those…

The Government has been very clear about UK carbon reduction targets. Organisations must play their part in achieving a 68% reduction by 2030. Prime Minister Sir Keir Starmer has further pledged to reach an…

Enhancing margins is one of those perennial problems for many organisations. With costs rising, crowded markets and a generally challenging business landscape, how can margins realistically be increased? I’m a fir…