Partnering with Royal London to Provide Next Generation FM

Welcome to Mitie

A Message from Mitie CEO, Phil Bentley

We are delighted to have been awarded the Facilities Management contract for Royal London’s estates and equally delighted to be welcoming you all to Mitie, the UK’s largest provider of Facilities Management Services. I joined Mitie three and a half years ago as Chief Executive, and I am passionate about connecting with all our colleagues. “Nearest the Client; nearest the Front-Line” is what I care most about; ensuring that we put our people first; listen to their needs; and reward those that go the extra mile. Our Vision is to deliver ‘the exceptional every day’ and we can only achieve this with engaged colleagues who feel truly valued. That’s why we promise to create a place to work where everyone can thrive and be their best every day.
As we start on this journey, I know that change can sometimes be unsettling.  Don’t worry: my team will provide you with all the information you need. We won this contract because we promised Royal London the very best in service excellence and innovation – I know I can count on your support and dedication to deliver this promise.

Welcome on board to Mitie and thank you for all you do.

Phil Bentley, CEO

To learn more about Mitie, please visit

To learn more about the TUPE process, please visit

Information for Transferring Colleagues

The information below is for transferring staff on the Royal London contract.  We’re dedicated to ensure you have all the details you need to make this a straightforward process.

Introduction to Mitie

Download to learn about Mitie and our partnership with Royal London. 

Mitie Engagement Presentation

Download this presentation to learn about the advantages of working for Mitie: benefits, workplace opportunities, new technologies and more!

Welcome Booklet

Welcome to Mitie – This booklet was handed out to colleagues during the 121 meetings. It gives you more information about Mite and describes the TUPE process, including your legal rights.

Frequently Asked Questions (FAQs)

New Uniform and Brand

Your uniform will be changing!  Download this presentation to see the uniform by workstream and new brand.

Code of Conduct

This document has been designed to help you understand our relationship with our Royal London colleagues and give provide insight to the Your Workspace brand

Customer Charter

This document describes how we can embody Royal London’s values to reflect our daily working lives.

Know How Guide

Written for our transferring employees, this guide contains useful information about your employment with Mitie and the Royal London contract.


We want you to be informed. This bi-weekly newsletter is specifically for colleagues who are transferring to Mitie.  Here you can find out what things mean, what is changing/staying the same and information you need to know about the mobilisation process.

More information about Mitie

As the UK’s leading facilities management company, Mitie garners numerous awards each year. View them here