Case study 2 February 2020 White & Case LLP – continual innovation and process improvement Our relationship with White & Case LLP (W&C) started in 2001. The services required include: Mailroom & courier managementReprographicsOff-site legal reprographics (overflow print)PorterageAdministrative supportRecords managementStationery procurementPrinter fleet management Solution We have delivered continual innovation and process improvement to W&C’s document management services, whilst integrating new service lines under a unified management structure. Working in partnership with the firm, we are fully aligned with their culture. During the contract, new technology has been introduced, including our track and trace systems which provide a full audit trail of all accountable mail items. In addition, workflow management systems have increased the productivity of the on-site services in areas such as reprographics. All onsite Mitie people are cross-trained to ensure that there is continuity of service in all areas, which provides an exceptional service experience for clients. Outcome The integration of Mitie’s supply chain has enabled W&C to benefit from our buying power, which have saved them approximately 25% on their previous spend. In 2015, Mitie introduced an Administrative Support team – this was a tailored solution that brought all the practice areas into a new working model whilst delivering on wider efficiencies and service improvements, such as creating a seamless link between the in-house secretarial community and outsourced service teams. The service was so successful that, due to continued uptake across departments and practice groups, it is now three times the size of its initial scope, which has reduced W&C’s legal secretarial costs by 30%. “We decided to retain the services of Mitie for a variety of reasons – they communicate openly with us…deliver on the services that they are contracted to deliver and do it well” Alasdair MacRitchie, Senior Facilities Manager, White & Case LLP Other information Mitie now also provides cleaning services – this is an extension of the original contract and integrated into the existing management structure. Read next Case study 2 February 2020 Linklaters – a strong partnership and unified approach Our relationship with Linklaters started in 2001. From the outset, Mitie and Linklaters developed a strong partnership and unified approach, successfully TUPE’ing 20 in-house reprographics employees. At the same time, both parties recognised it was essential to rapidly demonstrate an enhanced service and to raise the internal perception of the department. Read More Video 2 February 2020 Mitie Document Management at Linklaters – Video Watch Bob Jones, Head of UK Operations – Linklaters LLP, outline how Mitie is delivering the exceptional everyday for Linklaters. Read More Press Release 20 March 2019 The Law Society appoints Mitie to deliver document management and logistics services Mitie‘s Document Management business has been awarded a five-year document management and logistics services contract with The Law Society following a competitive tender process. Read More See Resource Archive
Case study 2 February 2020 Linklaters – a strong partnership and unified approach Our relationship with Linklaters started in 2001. From the outset, Mitie and Linklaters developed a strong partnership and unified approach, successfully TUPE’ing 20 in-house reprographics employees. At the same time, both parties recognised it was essential to rapidly demonstrate an enhanced service and to raise the internal perception of the department. Read More
Video 2 February 2020 Mitie Document Management at Linklaters – Video Watch Bob Jones, Head of UK Operations – Linklaters LLP, outline how Mitie is delivering the exceptional everyday for Linklaters. Read More
Press Release 20 March 2019 The Law Society appoints Mitie to deliver document management and logistics services Mitie‘s Document Management business has been awarded a five-year document management and logistics services contract with The Law Society following a competitive tender process. Read More
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