Our culture

Culture at Mitie is not something we manage from the top down, it is something we build together, every day, through the actions of our 84,000 colleagues across the UK, Ireland and Spain. It is underpinned by our purpose, Better Places; Thriving Communities, and expressed through our Values and the behaviours we expect of everyone, from the Board to the frontline.

In FY26, we took deliberate steps to strengthen and renew the cultural foundations of our business. The refreshed One Code, our enterprise-wide Code of Conduct, was launched, bringing together our Values, policies and expected behaviours into a clear, practical framework. Alongside it, we introduced a new behaviour framework that gives colleagues and leaders practical, day-to-day guidance on how to work with integrity, inclusion and accountability. Together, these tools are designed not just to set expectations, but to create the psychological safety that enables people to speak up, challenge and contribute fully. By year end, over 59,500 colleagues, 84% of UK colleagues, had completed One Code learning.

The Marlowe acquisition in August 2025 brought thousands of new colleagues into the Mitie family. Integrating those colleagues into our culture, Values and ways of working is one of our most important priorities for FY26 and beyond. We are committed to ensuring that every colleague, whether they joined Mitie in 2020 or 2025, experiences the same commitment to fairness, inclusion and opportunity.

Listening to our colleagues

We believe that a strong culture requires genuine two-way communication. Our 360° listening approach is designed to ensure that every colleague has a meaningful opportunity to be heard and that what they tell us shapes how we lead and manage the business.

Team Talk Local

Launched in FY24, Team Talk Local enhances colleague engagement with a particular focus on middle managers and frontline supervisors, bringing engagement directly to the workplace and overcoming barriers faced by colleagues in accessing digital tools and attending events. Sessions are 80% fixed and 20% tailored to the specific audience, combining video updates from CEO Phil Bentley with guided sessions on Health and Safety, Employee Voice and team recognition.  A strong ‘you said, we did’ focus ensures that feedback loops are closed, and colleagues see the impact of what they raise.

In FY26, Mitie delivered 324 engagement events through the programme, equipping leaders with the tools and confidence to run high-quality, structured conversations with their teams.

Board listening sessions

The Board held 14 colleague listening sessions in FY26, with Jennifer Duvalier, our designated Non-Executive Director for workforce engagement, leading a full programme of in-person and virtual activities. Key themes included recognition and career progression, digital tools and technology access, and cross-divisional communications, all of which have directly informed management priorities for FY27. Board members also attended ED&I network events throughout the year, ensuring that diverse colleague voices are heard and championed at the highest level of the organisation.

Speak Up

Mitie’s independent whistleblowing service, Speak Up, provides a confidential route for all colleagues, customers, suppliers and third parties to raise concerns, anonymously if preferred, via a freephone hotline and online portal, available in multiple languages. All reports are investigated independently by the Whistleblowing Investigation Group, and the Board receives updates at every meeting. In FY26, no confirmed incidents of corruption or bribery were identified.