What we do
Our purpose: Better Places; Thriving Communities
We believe better places lead to thriving communities. When people have better places, it is easier for them to connect and collaborate, to feel safe and secure, and to belong. It drives us to make every place we touch safer, cleaner and more secure and sustainable.
Our approach
Better places do not happen by accident. It takes care, attention and a blueprint for the future. At Mitie, we create zero-carbon, technology-enabled places that are safe, connected, responsive and resilient: all backed by data, so that every decision we make delivers. We are the Future of High Performing Places.
Our customers’ evolving needs
Optimising
asset performance and maximising productivity
Protecting
people, property and assets
Creating
healthier and more sustainable spaces
Transforming
estates, workplaces and customer experience
Accelerating
the path to Net Zero
Complying
with increasingly stringent building regulations
FACILITIES MANAGEMENT

Engineering Maintenance
We work with customers to optimise the performance and productivity of their assets through an extensive suite of engineering services that enable predictive maintenance and remote monitoring. We have the UK’s largest team of trained engineers, implementing solutions to ensure that buildings comply with regulations, and infrastructure and systems remain fully operational.
Security
We protect our customers’ property and assets and keep people safe. Our delivery is underpinned by leading risk and threat intelligence, technology and a team of fully vetted, highly trained security professionals at our two Intelligence Security Operations Centres (ISOCs), working together with our front-of-house colleagues to enable safer communities for our colleagues, customers and the public.
Hygiene
We create healthier and more sustainable spaces for our customers, using technologies such as sensors, spill detect computer vision, and our Merlin Connect operating platform to deliver data-driven, demand-led hygiene solutions. This provides customers with assurance over cleanliness and drives efficiency and productivity gains.
FACILITIES TRANSFORMATION

Projects
We bring together technology and expertise from across the business to offer an unrivalled breadth of self-delivery capability to consult, design and deliver projects that transform our customers’ estates, workplaces and experiences, and accelerate their path to Net Zero. We continue to build our capabilities both organically and through infill acquisitions.
FACILITIES COMPLIANCE

Fire & Security / Water & Environmental Services
We provide national, end-to-end compliance across fire and security, water and air quality management, electrical testing and asbestos services. We work with customers, including those in the most complex and regulated industries, to protect critical environments, avoid disruption to operations, extend asset lifespans and meet sustainability targets.
Delivering our capabilities through two business divisions
Our Facilities Management, Transformation and Compliance capabilities are delivered through two divisions, each with specialist capabilities and sector focus:
Business Services (£3.0bn revenue)
- Security
- Hygiene & Landscapes
- Central Government
- Immigration & Justice
- Facilities Compliance
- Spain
Technical Services (£2.6bn revenue)
- Engineering
- Defence
- Healthcare, Local Government & Education
Delivering our capabilities through two business divisions
Our Facilities Management, Transformation and Compliance capabilities are delivered through two divisions, each with specialist capabilities and sector focus:
Business Services (£3.0bn revenue)
- Security
- Hygiene & Landscapes
- Central Government
- Immigration & Justice
- Facilities Compliance
- Spain
Technical Services (£2.6bn revenue)
- Engineering
- Defence
- Healthcare, Local Government & Education
Our customers
We have a loyal and diverse blue-chip customer base across a broad range of sectors, including those showcased below.
Retail, logistics, hospitality and leisure


Retail, logistics, hospitality and leisure
Transport and aviation


Transport and aviation
Corporate and professional services


Corporate and professional services
Manufacturing


Manufacturing
Public sector


Public sector
Critical environments (including healthcare and life sciences)


Critical environments (including healthcare and life sciences)