Foreword

FY26 has been a year of genuine progress and meaningful change for Mitie. The launch of Plan Thrive marks an important step in embedding social value more deeply into how we operate, not as a separate commitment, but as part of how we win business, support our communities and work with our supply chain. Seeing that translate into real outcomes for people who are furthest from the labour market, and into stronger partnerships with the places and people we serve, is something I am truly proud of. We are also increasingly focused on ensuring that our inclusion ambitions keep pace with our growth, and on holding ourselves to the same standard of transparency on our social progress as on our environmental performance. There is more to do, and the Committee remains committed to ensuring that our pledges translate into lasting impact.

Salma Shah
Non-Executive Director and Chair of the ESG Committee

Mitie Group

Holding ourselves to account

The ESG Committee’s role is not to celebrate progress; it is to interrogate it. This year, that meant asking hard questions about whether our Net Zero position was credible and transparently communicated, whether our re‑baselining methodology was robust and defensible, and whether our new FY26–FY31 targets were genuinely stretching and not simply reflective of where we were already heading. I am satisfied that the answer to all three is ’yes,’ but arriving at that position required substantive challenge, not deference.

On climate, the Committee reviewed and approved our decision to transition to an emissions-intensity target, recognising that absolute targets alone were no longer fit for purpose for a business that has grown as significantly as Mitie. We were equally clear that this transition must not be used to obscure performance. The gross emissions data, the re‑baselined trajectory and the SBTi resubmission process are all public commitments, and the Committee will hold management to each of them.

Action that goes beyond compliance

A particular focus this year was strengthening the integration of climate and ESG risk within Mitie’s broader Enterprise Risk Management framework. Working with our insurers and risk advisors, Marsh, on an independent transitional risk review gave the Committee greater confidence in the quality of scenario analysis underpinning our disclosures, and identified areas where further development is needed in FY27. That kind of external challenge is something we will continue to seek out. We also oversaw the launch of our Sustainability and Social Value Supplier Charter, which establishes enforceable expectations for improvement across our supply chain. Supply chain emissions represent the largest share of our Scope 3 footprint, and meaningful progress on our 2030 target depends on how effectively we can influence and support supplier behaviour.

Social value as a governance matter

Plan Thrive is not simply a social initiative: it is a strategic commitment with targets, governance oversight and accountability mechanisms. The ESG Committee has taken an active role in ensuring that social value delivery is embedded into contracting, supplier management and operational reporting, rather than sitting alongside them. The progress detailed later in this report reflects genuine delivery. The Committee’s job is to ensure that delivery continues at pace, and that our pledges to uplift one million lives and enable 1,000 places to prosper remain meaningful commitments rather than aspirational figures.

Regulatory readiness

The direction of travel on sustainability reporting regulation, whether through Corporate Sustainability Reporting Directive (CSRD), International Sustainability Standards Board (ISSB) or UK equivalents, is clear, even if the precise timelines remain subject to change. The ESG Committee has ensured that Mitie’s approach to sustainability reporting continues to evolve in line with emerging expectations, not as a compliance exercise but as a reflection of our commitment to transparency, accountability and long‑term value creation. We are strengthening the controls, data infrastructure and governance processes needed to support high-quality reporting now and in the future.

Looking ahead

In FY27, the Committee’s priorities are unambiguous: advance Scope 3 decarbonisation, complete the integration of Marlowe into our ESG processes, strengthen scenario analysis and ensure that Plan Thrive delivers measurable outcomes in the communities we serve. We will not measure success by what we report, but by what changes as a result. On behalf of the ESG Committee, I am proud to present this report and equally committed to ensuring that next year’s report reflects progress that has been earned, not assumed.

Salma Shah
Non-Executive Director and Chair of the ESG Committee
Mitie Group

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