Net Zero Navigator 2023
How can you be sure your organisation doesn’t fall behind in the race to net zero? Read Mitie’s expert decarbonisation predictions for insights to the hottest topics for the year ahead.Discover more
The Science of Service®
How does your organisation plan to reach net zero? Or become more productive? Or keep people safe during uncertain times? We believe the answers to some of your biggest strategic and operational questions are in your facilities management.
Our unique approach combines industry-leading innovation with data-driven insight to create the solutions you need. We call this The Science of Service.
Simply tell us what the positive impact is you’d like to see – greater business efficiency, happier and healthier teammates, more sustainable estates – and our expert teams will make it happen for you.
Get ready to experience the exceptional every day, with the Science of Service.
This is just the start.
Discover Facilities Transformation
How can FM leaders face the challenging headwinds of today’s business world head-on? Find out in Mitie’s new white paper.
The Science of Service Story
Read our story to learn more about this powerful methodology which is unique to Mitie, and exclusively for our customers.
The Impact of the Science of Service
Reducing downtime and maximising productivity
Many organisations are now feeling the pressure to improve productivity and de-risk their operations.
To help them achieve this, we analyse their spaces and deliver practical insights that can be turned into real actions – helping them to reduce downtime and avoid costly breakages.
Transforming estates, workplaces and customer experiences
Better experiences remain a high priority for customers and employees. To help organisations improve theirs, we have developed specialised tools that bring experience into rich focus.
The insights they produce can then be used to guide meaningful change, helping to deliver improved experiences for every visitor.
Creating healthier and more sustainable spaces
Hygiene has now taken on even greater importance and organisations need cleaning services that can efficiently deliver and maintain the highest levels of cleanliness.
We use innovative tools, such as sensor technology and robotics, to deliver cleaning solutions that can adapt in real time to an organisation’s needs.
Protecting people, property, and assets
People and sites need vigilant protection from an increasingly complex range of dangers.
We provide comprehensive training for security staff, and our business intelligence platform Merlin Protect 24/7 analyses the latest national and local crime data to help anticipate and prevent incidents.
Accelerating the path to Net Zero
To help an organisation reach net zero, our Plan Zero consultancy team has developed a robust and effective process.
They assess the organisation’s environmental impact, identify opportunities for improvement, and deliver practical solutions – such as renewable power and electric vehicles – to help make decarbonisation achievable.
Mitie’s CEO on the Science of Service
Discover how the Science of Service® is helping Mitie to re-write the rules of facilities management from our CEO Phil Bentley. Find out why it is changing the conversations we are having with our customers from short term savings to long term value.
The Science of Service combines innovation and intelligence to deliver real impact for our customers.
Welcome to the future of Facilities Management.
Mitie has worked with Lloyds Banking Group (LBG), the UK’s largest financial services organisation, to decarbonise the heating of its Trinity Road office in Halifax. The new ground source heat pump system is projected…
Mitie has published its latest ESG report, which provides insights into its progress towards achieving its ambitious ESG goals over the past Financial Year (“FY23”). The report highlights the positive strides Mitie has made…
Mitie has supported Royal Mail Group in delivering significant energy savings of over 16.69 (GWh) – equivalent to the annual usage of 1,100 UK homes – in just 12 months. This is the first…
Mitie’s Midlands Hub in Bickenhill, Birmingham, has been officially opened by Andy Street, Mayor of the West Midlands. As well as acting as the base for Mitie’s Central Government & Defence business, the site…
With over half of the UK’s largest organisations committed to eliminating their carbon emissions by 2050*, there’s growing momentum to reduce our collective carbon footprint. The climate crisis, and the recognised impact of global…
Most of us will spend around a third of our adult lives at work – that’s an average of 35 hours a week, or about 90,000 hours over a lifetime. Our workplaces should be…
With only 3% of vehicles in the UK being plug-in, we really need to pick up the pace if we’re to meet the UK government’s target of zero emissions on all vehicles by the…
As facilities management becomes increasingly tech-led, discover the role IT teams will play in creating the built environments of tomorrow. Download our white paper We live in an age where data and digital technologies…
Building a credible business case for decarbonisation matters – but how do you articulate it to senior decision makers? Plan Zero Director, Mike Sewell, explains. There’s no way around it – decarbonisation must become…
The Science of Service Works
Creating huge value for customers across the UK
assets monitored daily
data points processed daily from 525 sites
tonnes CO2 saved and £690k net benefit
average energy saving
How can we help?
If you’re looking for more information on the Science of Service®, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.
Please fill in our short form and a member of our team will be in touch.
The Science of Service® is a registered Mitie trademark.